Always keep overview and insight

Great field service starts here

Start

Create, plan, execute and invoice work orders for all your customers
22/Month per administrator or technician
  • Manage customers & equipments
  • Manage all your service parts
  • Create and plan work orders
  • Full digital work order execution with the Odyssee mobile app
  • Geolocate technicians
  • Monitor everything with service dashboards

Advanced

Customize your work order flows to deliver customer-centric field service
39/Month per administrator or technician
  • Everything in Start
  • Web based portal and service desk for your customers
  • Create extra capacity with contractors
  • Customize your work order flows
  • Create custom fields
  • Manage stock locations & vans
  • Integrate Odyssee Field Service with 2000+ apps
  • Connect through the Odyssee API

Professional

Leverage maintenance contracts and service precision to boost revenue
59/Month per administrator or technician
  • Everything in Advanced
  • Manage Service Maintenance Contracts
  • Generate detailed Warranty Plans with Bill of Materials
  • Increase quality with checklists
  • Add precision with skills
  • Serve your customers through the helpdesk
  • Leverage the power of service area’s
  • Get usefull insights about your service activity
Most popular

Enterprise

Reach next level service with smart automations and optimized planning
Contact us for more information
  • Everything in Professional
  • Monitor all your SLA’s closely
  • Track through detailed activity logs
  • Automate with Planning & Route Assistant
  • Route optimization with Smart Scheduler add on
  • Communicate with advanced notification triggers
  • Manage multiple business units in one domain
  • Extra support & on-boarding services
  • Dedicated CSM
  • Your PO’s & invoicing procedures

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Feature Comparison

Workforce managementStartAdvancedProfessionalEnterprise
Administrators License per Administrator. Administrators have full access. They manage everything on the portal as well as users. They can execute everything in the field as well as in the workshop using the mobile app.LicenseLicenseLicenseLicense
Technicians License per Technician. Technicans can execute everything in the field and inside the workshop using the mobile app.LicenseLicenseLicenseLicense
Back-office users Back-office users require a light license. They can execute everything on the portal.LightLightLight
Timesheet users Timesheet users require a light license. They can register timesheets on the mobile app.LightLightLight
Subcontractors Subcontractors require credits. They have access to the mobile app to execute work orders. Requires 'dispatch' add-on with Advanced or Professional plan.CreditsCreditsCredits
Customize access & rights by role or user
Manage availibilities Manage legal holidays and availibilities of your teams and every technician
Manage teams and vehicles Build and display service teams on your planboard. Manage vehicles and mileage for easy tax declarations and stock management
Custom fields Add any field you need to register data about your users in a structured way. Select field type, add values and drag & drop to desired location
Skills management Use skill sets to automatically identify the right technician for the work order
Equipments
Manage locations and equipments
Document store Link documents, manuals and pictures to customers, equipments, work orders, … Tag them if required and use our advanced search engine to search and (bulk) download any picture or document added one day.
Parts management Manage all your service parts. Make full use of regular, serialized and ‘service’ parts. Manage detailed pricing options for real margin optimization
Custom fields Add any field you need to register data about your equipment or create spec sheets in a structured way. Select field type, add values and drag & drop to desired location
Used parts tracking View used parts history and clickthrough to the details
Log book Use the log book to track the complete equipment history in one overview. No need to open every work order.
Stock locations Manage warehouses and vehicles to register used parts correctly
Bill of Material Create bill of materials based on templates. Use them to automate work orders and speed up execution in the field
Changelogs Track all changes to your equipments and see who changed what and when
Work orders
Manage work orders From registering the call request and adding the recommended parts to the planning and execution in the field, manage the full work order life cycle
Custom fields Add any field you need to register data about your work orders in a structured way. Select field type, add values and drag & drop to desired location
Custom work order flows Customize every work order flow to your needs
Service forms With the drag and drop form-builder, create service forms with smart options
Service contracts Agree with your customers about the service conditions and manage them easily in Odyssee Add On
Preventive maintenance plans Generate, plan and dispatch work orders automatically based on your preventive maintenance schedules avoiding any non-compliance with a contract
Checklist Manage checklists and smart work instructions to guarantee quality of execution
Helpdesk module Manage incoming requests inside the helpdesk module and assign the tickets to the team efficiently. Collect all the information and convert the ticket in one click to a work order
SLA management Manage and monitor the service levels such as response, arrival and resolution times of work orders throughout their life cycle.
Admin completion flow Administrators can complete work orders that technicians set "Ready for completion"
Changelogs Track all changes to your work orders and see who changed what and when
Planning
Drag&drop planning Drag & drop work orders easily on the timeline and configure your plan board just like you want to have it
Provisional planning Make a provisional day/week/month planning and confirm everything in one click
Recurrent planning Easily plan the same work order on recurrent timeslots
Geolocation of technicians and work orders Locate your technicians and work order progress in real-time on the map
Advanced planning views & options Switch between3 different planning views with interactive windows. Use planning validation rules to help you allocate the right technicians at the right moment
Dispatch Dispatch work orders to technicans Add On Add On
Workshop management Fully manage your workshop environment Add On
Planning assistant Based on more than 10 different parameters, the Planning Assistant will suggest you the most ideal planning slot Add On
Route assistant Use the map to plan the most efficient routes for your technicians
Travel time