Always keep overview and insight
Great field service starts here
Start
Create, plan, execute and invoice work orders for all your customers
€
22/Month
per administrator or technician
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Manage customers & equipments
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Manage all your service parts
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Create and plan work orders
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Full digital work order execution with the Odyssee mobile app
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Geolocate technicians
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Monitor everything with service dashboards
Advanced
Customize your work order flows to deliver customer-centric field service
€
39/Month
per administrator or technician
-
Everything in Start
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Web based portal and service desk for your customers
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Create extra capacity with contractors
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Customize your work order flows
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Create custom fields
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Manage stock locations & vans
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Integrate Odyssee Field Service with 2000+ apps
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Connect through the Odyssee API
Professional
Leverage maintenance contracts and service precision to boost revenue
€
59/Month
per administrator or technician
-
Everything in Advanced
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Manage Service Maintenance Contracts
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Generate detailed Warranty Plans with Bill of Materials
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Increase quality with checklists
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Add precision with skills
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Serve your customers through the helpdesk
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Leverage the power of service area’s
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Get usefull insights about your service activity
Most popular
Enterprise
Reach next level service with smart automations and optimized planning
Contact us
for more information
-
Everything in Professional
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Monitor all your SLA’s closely
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Track through detailed activity logs
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Automate with Planning & Route Assistant
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Route optimization with Smart Scheduler add on
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Communicate with advanced notification triggers
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Manage multiple business units in one domain
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Extra support & on-boarding services
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Dedicated CSM
-
Your PO’s & invoicing procedures
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Feature Comparison
| Workforce management | Start | Advanced | Professional | Enterprise |
|---|---|---|---|---|
| Administrators License per Administrator. Administrators have full access. They manage everything on the portal as well as users. They can execute everything in the field as well as in the workshop using the mobile app. | License | License | License | License |
| Technicians License per Technician. Technicans can execute everything in the field and inside the workshop using the mobile app. | License | License | License | License |
| Back-office users Back-office users require a light license. They can execute everything on the portal. | Light | Light | Light | |
| Timesheet users Timesheet users require a light license. They can register timesheets on the mobile app. | Light | Light | Light | |
| Subcontractors Subcontractors require credits. They have access to the mobile app to execute work orders. Requires 'dispatch' add-on with Advanced or Professional plan. | Credits | Credits | Credits | |
| Customize access & rights by role or user | ||||
| Manage availibilities Manage legal holidays and availibilities of your teams and every technician | ||||
| Manage teams and vehicles Build and display service teams on your planboard. Manage vehicles and mileage for easy tax declarations and stock management | ||||
| Custom fields Add any field you need to register data about your users in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Skills management Use skill sets to automatically identify the right technician for the work order |
| Equipments | ||||
|---|---|---|---|---|
| Manage locations and equipments | ||||
| Document store Link documents, manuals and pictures to customers, equipments, work orders, … Tag them if required and use our advanced search engine to search and (bulk) download any picture or document added one day. | ||||
| Parts management Manage all your service parts. Make full use of regular, serialized and ‘service’ parts. Manage detailed pricing options for real margin optimization | ||||
| Custom fields Add any field you need to register data about your equipment or create spec sheets in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Used parts tracking View used parts history and clickthrough to the details | ||||
| Log book Use the log book to track the complete equipment history in one overview. No need to open every work order. | ||||
| Stock locations Manage warehouses and vehicles to register used parts correctly | ||||
| Bill of Material Create bill of materials based on templates. Use them to automate work orders and speed up execution in the field | ||||
| Changelogs Track all changes to your equipments and see who changed what and when |
| Work orders | ||||
|---|---|---|---|---|
| Manage work orders From registering the call request and adding the recommended parts to the planning and execution in the field, manage the full work order life cycle | ||||
| Custom fields Add any field you need to register data about your work orders in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Custom work order flows Customize every work order flow to your needs | ||||
| Service forms With the drag and drop form-builder, create service forms with smart options | ||||
| Service contracts Agree with your customers about the service conditions and manage them easily in Odyssee | Add On | 1 | Multiple | |
| Preventive maintenance plans Generate, plan and dispatch work orders automatically based on your preventive maintenance schedules avoiding any non-compliance with a contract | ||||
| Checklist Manage checklists and smart work instructions to guarantee quality of execution | ||||
| Helpdesk module Manage incoming requests inside the helpdesk module and assign the tickets to the team efficiently. Collect all the information and convert the ticket in one click to a work order | ||||
| SLA management Manage and monitor the service levels such as response, arrival and resolution times of work orders throughout their life cycle. | ||||
| Review process When technicians set a work order as "Ready for Review," service managers can review and complete it. | ||||
| Changelogs Track all changes to your work orders and see who changed what and when |
| Planning | ||||
|---|---|---|---|---|
| Drag&drop planning Drag & drop work orders easily on the timeline and configure your plan board just like you want to have it | ||||
| Provisional planning Make a provisional day/week/month planning and confirm everything in one click | ||||
| Recurrent planning Easily plan the same work order on recurrent timeslots | ||||
| Geolocation of technicians and work orders Locate your technicians and work order progress in real-time on the map | ||||
| Advanced planning views & options Switch between3 different planning views with interactive windows. Use planning validation rules to help you allocate the right technicians at the right moment | ||||
| Dispatch Dispatch work orders to technicans | Add On | Add On | ||
| Workshop management Fully manage your workshop environment | Add On | |||
| Planning assistant Based on more than 10 different parameters, the Planning Assistant will suggest you the most ideal planning slot | Add On | |||
| Route assistant Use the map to plan the most efficient routes for your technicians | ||||
| Travel time Real travel times are displayed on the planboard allowing you to plan accurately | ||||
| Smart scheduler Fully automated optimized routes generation saving valuable time and fuel | Add On |
| Mobile App | ||||
|---|---|---|---|---|
| Android, iOS and Windows apps The Odyssee app runs on Android, iOS and Windows tablets & smartphones | ||||
| Offline mode Works in fully functional offline mode and synchronizes automatically in the background | ||||
| Destinations map & directions module View workorders and route on the map. Start navigation in one click. | ||||
| Realtime GPS location Technicians are geolocated in realtime and can see where their colleagues are. Of course planners also see where technicians are. | ||||
| Timesheets & mileage Simplify the life of your workforce with an automated timesheet registration tool and activity tracker, avoiding cumbersome administrative work. | ||||
| Create & plan work orders Create and plan any work order in the app, generating the corresponding work order flow at the same time | ||||
| Access all equipment details | ||||
| Measurement device connector Connect with any measurement device (combustion, air flow, ...) to instantly get all the values inside the service report | ||||
| Technician dashboard Boost your technicians with their weekly/monthly/yearly achievements and peer ranking | ||||
| One week ahead planned work order list View all your planned work orders 10 days ahead. | ||||
| 3 months ahead planned work order list Here you can see all planned work orders 3 months ahead. | ||||
| Dispatched work orders Technicians can accept and plan (or reject) dispatched work orders. | ||||
| Reschedule work orders Allows technicians to schedule or reschedule their work orders. | ||||
| App 2 App Communication 2-way communication between the Odyssee Field Service app and other apps. | ||||
| Workshop work orders Workshop work orders appear in the technican's queue ready to be started. | ||||
| Inventory look-up Technician can look-up stock levels of any stock location for any service part. | ||||
| Helpdesk module Even when on the road or on call, allow your workforce to help customers. |
| Communication | ||||
|---|---|---|---|---|
| Multi-language management Enable any language you need to communicate in the language of your customer | ||||
| Customizable templates Manage email & PDF templates easily. Use drag & drop to create specific templates for every communication context. | ||||
| Communication triggers Notify your customers about important work order status changes. | ||||
| Planned work order reminders Create, customize and email your planned work order reminders. | ||||
| TxT integration Easy set up a TXT messaging service | ||||
| Odyssee customer portal Access for your customers to the customer portal. People can view the full equipment list, work order history, submit helpdesk tickets and search for documents | 20 people | 100 people | Unlimited | |
| Advanced communication triggers Enable intelligent triggers to communicate or notify to customers and workforce at key moments in the service process. | ||||
| Customizable email settings Fully personalize the email settings using your own email server credentials for automated communications |
| Monitoring & reporting | ||||
|---|---|---|---|---|
| Full work order history | ||||
| Full data export You can easily export your data from every grid in excel, csv or xml format! | ||||
| Document search engine Use our granular document search engine to easily find every document, certification or picture taken one day. | ||||
| Picture tags Tag pictures to easily search for them later on. | ||||
| Dashboard and reporting enabler The dashboard & report enabler allows you to connect any Business Intelligence tool with your Odyssee database without any performance impact nor security breach. | Add On | Add On |
| CRM | ||||
|---|---|---|---|---|
| Manage customers and people Unlilitted number of customers and people for every plan. | ||||
| Invoices Automatically invoice all your work orders so you never forget nor miss anything anymore | ||||
| Quotes & Sales orders Create, submit and win quotes easily to generate next actions out of the wins. | ||||
| Custom fields Add any field you need to register data in a structured way. Select field type, add values and drag & drop to desired location | ||||
| Customer & people segmentation Use advanced segmentation options to connect with your marketing tools. | ||||
| Advanced billing rules Manage use cases where the "location" party is different from the "bill to" party | ||||
| Credit rules Use financial status rules for a cost-efficient field service organization | ||||
| Multiple service area's Link technicians to different service area's for detailed planning and refined data filtering on technicians' app. | ||||
| Multiple service organizations Manage multiple service organizations or business units in one single domain. |
| Integration | ||||
|---|---|---|---|---|
| Data import Import large datasets using our easy-to-use excel import wizard. Import customers, people, parts catalog, locations, equipments and checklists | ||||
| Native connectors Odyssee plug&play connectors to instantly connect to your ERP. | ||||
| Connector marketplace to 2000+ apps Connect to more than 2000 apps in minutes using Zapier or Integromat ready-to-use templates. | ||||
| Odyssee API Documented API to build your own connector. | ||||
| Odyssee Advanced API Fully documented API with advanced options to build your own connector |
| Security & Privacy | ||||
|---|---|---|---|---|
| 99% uptime | ||||
| Personal data export and deletion | ||||
| 24/7 monitoring | ||||
| GDPR compliant | ||||
| Customize access by user or user groups | ||||
| Test environment | Add On | 1 included Minimum €25k spend annually. Max DB size <10Gb | ||
| Custom data privacy requests | Add On |
| Customer Success & Support | ||||
|---|---|---|---|---|
| Support | Standard 10/5 response time | Standard 10/5 response time | Standard 10/5 response time | Premium 10/5 priority response time, Minimum €25K spend annually |
| Onboarding Packs | Add On | Add On | Add On | Add On |
| Product strategy session | Add On | Add On | Add On | 1 Included Minimum €25k spend annually |
| Dedicated Customer Success Manager | Included Minimum €25k spend annually |
Download PDF of Full Feature Comparison
Frequently Asked Questions
What are the different roles and their associated access? Which roles do I pay for?
Customers pay for the number of administrators and technicians using Odyssee. An administrator has full access to every detail of the field service process. Administrators can also manage users, integrations, settings, and billing. A technician has full access to the mobile app.
Every Odyssee Field Service plan also gives access to back-office users and subcontractors. Back-office users can prepare, plan and follow-up on every work order, but cannot edit field service processes nor settings.
A subcontractor has an access to the mobile app that is adapted to its subcontractor status.
Can I cancel at any time?
You can cancel any time before renewal. Cancellation is not immediate but goes into effect at the end of your current subscription
Do you offer discounts for nonprofits?
Yes, we provide discounts for charitable nonprofits. For more information, contact us.
Is my data secure?
Yes, your data is safe with us. The security and privacy of your data is our number one priority. We perform regular security testing, work with third-party security specialists, and host our platform on the highly-secure Microsoft Azure cloud.
How do I purchase? What forms of payment do you accept - credit card and/or invoicing?
You can buy our Start, Advanced, Professional plans through Odyssee Field Service's billing page using all major credit cards or SEPA Direct Debit. To purchase the Enterprise plan, please contact our sales team to get set up on invoicing.
How does onboarding work?
We designed Odyssee Field Service’s trial onboarding experience to guide you through the most useful workflows and frequently used service processes, views, and communication frameworks.
In addition, we offer dedicated Success & Support packages that can be added to any plan for customers interested in a more bespoke onboarding experience.
See how our success team helped onboard customers.
What integrations do you support?
We integrate with 2000+ software solutions and apps allowing you to build your own field service ecosystem. From integration with ERP's, to SMS services or knowledge base solutions. Learn more.
Have additional questions?
Send an email to support@odysseemobile.com or chat with us now
