COMPANY FOUNDED

1910

LOCATION

Europe
We chose Odyssee Field Service because it builds a bridge between the field technicians, the back office, the building owners and its tenants.
Eric Kortz
Manager Smart Components & Solutions

Sauter Controls

Sauter_office
For more than 100 years, the globally active SAUTER Group, with its headquarters and a development, logistics and marketing site in Basel (Switzerland) as well as a production site in Freiburg (Germany), has provided products, expertise and solutions for building management and room automation over the entire building life cycle.

Sauter has grown significantly in recent years and now employ 350 employees at the Basel site and 2,700 people worldwide and has a turnover of approx. €500 million, making them one of the leading providers in the building automation sector.

Multi-party ecosystem

As manufacturer of climate control systems for large buildings, Sauter operates in a specific ecosystem. This ecosystem is made up of building owners, tenants and maintenance companies. “One of our painpoints”, says Eric Kortz, Manager Smart Components & Solutions at Sauter, “was to combine all these parties involved in the maintenance & repair processes in one single field service solution.”

“We can have a call request from a maintenance company, for which we need to inform the tenant and invoice the owner, sort of speak. Routing all these processes and communication flows was time consuming and not easy to follow up.”

Contract management

The next painpoint was that each building could have very different service agreements. For some buildings the maintenance is on Sauter, for others it is an external maintenance company, and for some buildings it can be a mix. Technicians need to be aware of all parties involved, what they have to do themselves, and what part is for someone else.

The reporting as well must be adapted to the situation. Sometimes Sauter only needs to inform they did an intervention, in other cases they need to list all the used parts and working hours, or communicate detailed inspection reports. 

Integration

Sauter is using Navision 2009 and an integration with Navision was essential for this project. All the customers and parts catalog are listed in there. Financial statuses and agreements are as well managed in Navision. A two-way synchronization between Navision and Odyssee was mandatory. 

“We could immediately start proto-typing our processes inside the Odyssee solution”

Eric Kortz

Manager Smart Components & Solutions

Cloud solution

Because Odyssee Field Service is a SaaS solution available in the cloud, Sauter could immediately start proto-typing the solution to find the best way to organize all their processes. Odyssee had already all the concepts of building owners, tenants and maintenance companies Sauter needed. All current Sauter processes where described and than implemented one by one in Odyssee and adapted where needed. All parties were involved as not to miss any use case, but also to get the support of everybody, from back office to field technician.

Equipment management

Another key element was to have a very detailed equipment management. “When inside large buildings, it is key to have a clear organization of all your equipments, what they do and which rooms they regulate,” says Eric Kortz.

“We chose Odyssee Field Service because it builds a bridge between the field technicians, the back-office, the building owners and their tenants.”

Eric Kortz

Manager Smart Components & Solutions

Successful Customers

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557684e6-gerrit-valkenburg_102s02s00000000000001o

With over 400 technicians, BAM needed field service management software that was flexible. Odyssee caught our attention by being based in The Cloud, but still offering offline functioning. It was a sure sign of flexibility and user-friendliness.

Gerrit Valkenburg

Royal BAM Group

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Our company has years of experience helping companies maximize their field service capabilities.

557684e6-gerrit-valkenburg_102s02s00000000000001o

With over 400 technicians, BAM needed field service management software that was flexible. Odyssee caught our attention by being based in The Cloud, but still offering offline functioning. It was a sure sign of flexibility and user-friendliness.

Gerrit Valkenburg

Royal BAM Group

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Request a call back from a specialist
Our company has years of experience helping companies maximize their field service capabilities.

557684e6-gerrit-valkenburg_102s02s00000000000001o

With over 400 technicians, BAM needed field service management software that was flexible. Odyssee caught our attention by being based in The Cloud, but still offering offline functioning. It was a sure sign of flexibility and user-friendliness.

Gerrit Valkenburg

Royal BAM Group

SCHEDULE A MEETING

We're Here to help you!

Request a call back from a specialist
Our company has years of experience helping companies maximize their field service capabilities.

557684e6-gerrit-valkenburg_102s02s00000000000001o

With over 400 technicians, BAM needed field service management software that was flexible. Odyssee caught our attention by being based in The Cloud, but still offering offline functioning. It was a sure sign of flexibility and user-friendliness.

Gerrit Valkenburg

Royal BAM Group

SCHEDULE A MEETING

We're Here to help you!

Request a call back from a specialist
Our company has years of experience helping companies maximize their field service capabilities.

557684e6-gerrit-valkenburg_102s02s00000000000001o

With over 400 technicians, BAM needed field service management software that was flexible. Odyssee caught our attention by being based in The Cloud, but still offering offline functioning. It was a sure sign of flexibility and user-friendliness.

Gerrit Valkenburg

Royal BAM Group